
Worn and loved by 300,000+ customers
FAQs
Will my Laivra jewelry tarnish or leave marks on my skin?
Our jewelry is made for everyday wear and designed to maintain its finish over time. Most pieces are crafted from polished 316L stainless steel and finished with 18K gold plating, helping protect them against fading, tarnishing, and discoloration. You can find the exact materials used on each product page.
Can I wear my jewelry in the shower, pool, or while working out?
Yes. Laivra pieces are designed to handle everyday activities such as showering, swimming, and exercising. After swimming in chlorinated or salt water, we recommend rinsing your jewelry with fresh water and gently drying it to help preserve its finish.
Is Laivra jewelry suitable for sensitive skin?
Our pieces are made using skin-friendly materials and are suitable for most sensitive skin. Because sensitivities can differ from person to person, we recommend checking the materials listed on the individual product page if you know you react to a specific metal.
How can I make sure I choose the right size?
Measurements and sizing information are included on each product page. Adjustable bracelets can be tightened or loosened for a comfortable fit, while necklace lengths and other relevant dimensions are clearly specified.
Is your jewelry made for everyday use?
Yes. Every Laivra piece is designed for regular wear using durable materials and secure clasps. As with any jewelry, we recommend avoiding excessive pulling, bending, or crushing to keep your pieces looking their best.
How long does shipping take, and can I track my order?
Orders are normally prepared within 1–3 business days. Standard tracked delivery generally takes around 5–15 business days, depending on your destination. Once your order has been shipped, you will receive your tracking information by email.
What is Laivra's return policy?
Eligible purchases can be returned within 30 days of delivery. Certain products or promotional offers may have specific conditions, so we recommend reviewing our Returns & Refunds Policy for the complete details.
What should I do if there is an issue with my order?
If your jewelry arrives damaged, you receive an incorrect item, or your parcel does not arrive, contact our customer support team. We will review your case and arrange the appropriate solution, including a replacement or refund when applicable.
Does Laivra offer a guarantee?
Yes. Every piece is covered by our Lifetime Color Guarantee. If your jewelry fades or tarnishes during normal wear, contact our support team with your order details and a photo and we will help make it right.